Distance Sales Agreement
DISTANCE SALES AGREEMENT
ARTICLE 1) PARTIES
This Agreement has been signed between the parties below within the terms and conditions specified below.
SELLER
Commercial Title : AHLATCI KUYUMCULUK SANAYİ VE TİCARET A.Ş.
Address : GÜLABİBEY MAHALLESİ EĞRİDERE SOKAK NO:17, 19100
MERKEZ / ÇORUM
Mersis Number : 0010063331300001
Phone : 444 01 86
E-mail : iletisim@ahlatcikuyumculuk.com.tr
BUYER
Name – Surname :
Address :
Phone :
E-mail :
‘BUYER’; (hereinafter referred to as "BUYER" in the contract)
‘SELLER’; (hereinafter referred to as "SELLER" in the contract)
ARTICLE 2) SUBJECT OF THE AGREEMENT
This Distance Sales Agreement ("Agreement") has been prepared in accordance with the Law on Consumer Protection and the Regulation on Distance Contracts. The parties to this Agreement acknowledge and declare that they are aware of and understand their obligations and responsibilities arising from the Law on Consumer Protection and the Regulation on Distance Contracts under this Agreement.
The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection and the Regulation on Distance Contracts, regarding the sale and delivery of goods/services with the characteristics specified in this agreement, which the BUYER has ordered electronically for the purchase of products belonging to the SELLER via www.ahlatcikuyumculuk.com.tr or other domain names associated with the offered service ("Website").
ARTICLE 3) BASIC CHARACTERISTICS AND PRICE OF THE GOODS SUBJECT TO THE AGREEMENT
The type and kind, quantity, brand/model, color of the Product/Products, and the sales price including taxes and delivery information are as follows:
Payment Method and Plan: Via online virtual POS application with ..........Bank credit card .... monthly payments of .... (in words ..............................................) TL / upfront payment of ........... TL
Accrued Interest Rate: .......
Interest rate used in interest calculation: % ...
Shipments will begin within a maximum of 20 business days following the order. Shipment will be completed within a maximum of 30 days.
Delivery Address:
Persons to be Delivered To:
1.
2.
Invoice Address:
ARTICLE 4 - GENERAL PROVISIONS
4.1. The BUYER declares that they have read and understood the preliminary information on the Website regarding the basic characteristics of the product subject to the contract, the sales price including all taxes and the payment method, the delivery and that the costs thereof will be borne by the BUYER unless otherwise stated, the delivery period, and the full commercial title, open address, and contact information of the SELLER, that they have received correct and complete information about the conditions for exercising the right of withdrawal, and that they have given the necessary confirmation electronically.
The BUYER may submit their requests and complaints using the communication channels specified above. Complaints and requests will be answered by the SELLER's customer services as soon as possible.
The BUYER, by confirming this contract electronically, confirms that before the conclusion of distance contracts, they have received correct and complete information from the SELLER regarding the title, address, contact information, MERSIS number, basic features of the ordered products, the sales price of the products including all taxes, payment and delivery information, and the right of withdrawal and the procedures and conditions for exercising the right of withdrawal.
4.2. The product subject to the contract is delivered to the BUYER or to the person/organization at the address indicated by the BUYER within the period specified in the preliminary information on the Website and in this contract, depending on the distance of the BUYER's place of residence, provided that it does not exceed 30 (thirty) days from the order date for each product.
The delivery costs of the product subject to the contract belong to the BUYER. If the SELLER declares on the website that the delivery fee will be covered by them, the delivery costs will belong to the SELLER. The delivery of the goods is made within the promised period after the SELLER's stock is available and the payment is made. If for any reason the BUYER does not pay the price of the Goods/Services or the payment made is canceled in the bank records, the SELLER is deemed to be relieved of the obligation to deliver the Goods/Services.
4.3. If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the refusal of delivery by the person/organization to be delivered to.
4.4. The SELLER cannot be held responsible for the non-delivery of the ordered product to the BUYER due to any problems encountered by the cargo company during the delivery of the product to the BUYER.
4.5. The SELLER is responsible for delivering the product subject to the contract sound, complete, in accordance with the qualifications specified in the order, and with guarantee certificates and user manuals, if any.
4.6. The BUYER will inspect the product subject to the contract before taking delivery. If the BUYER takes delivery of a damaged or defective product, such as one that is damaged, broken, or has torn packaging, the responsibility rests entirely with the BUYER. The product received by the BUYER from the cargo company employee will be deemed to be undamaged and sound. After delivery, the responsibility for the product and any damage belongs to the BUYER.
4.7. In case of error in product price, product description, product specifications, etc. due to technical errors or material errors during the offering of the product for sale on the Website, the SELLER reserves the right to cancel the order and refund the collected amounts to the BUYER in accordance with the provisions of the relevant legislation.
4.8. Due to the handmade nature of the products offered on the www.ahlatcikuyumculuk.com.tr Website and the varying ring sizes ordered, there may be a difference of ± 10% in weight, length, width, etc. after production.
4.9. If the SELLER cannot fulfill its contractual obligations due to the impossibility of fulfilling the product or service subject to the order, it shall notify the BUYER in writing or via a permanent data storage device within three days from the date it learns of this situation and shall refund all collected payments, including delivery costs if any, within a maximum of ten days from the date of notification.
4.10. The SELLER reserves the right to supply different products of equal quality and price with the BUYER's consent in order to fulfill the contractual performance obligation in the event that the ordered product and/or service becomes impossible to fulfill at the end of the campaign period.
4.11. If the relevant bank or financial institution does not pay the product price to the SELLER due to the unauthorized or unlawful use of the BUYER's credit card, debit card, and/or other payment systems offered on the Website by unauthorized persons after the delivery of the product, in a manner not attributable to the BUYER's fault, the BUYER is obliged to return the relevant product to the SELLER within 3 (three) days, provided that it has been delivered to the BUYER. In this case, the shipping costs belong to the BUYER.
4.12. If the SELLER cannot deliver the product subject to the contract within the due period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation or interruption of transportation, the SELLER is obliged to notify the BUYER of this situation. In this case, the BUYER has the right to cancel the order and terminate the contract. In the event of termination of the contract, the SELLER is obliged to refund all collected payments, including delivery costs if any, to the BUYER in cash and in one lump sum within 10 (ten) days following the notification of termination. If the consumer used the installment option on a credit card at the time of purchase, the refund process will still be made to the bank in a single payment, and the bank's payment of the relevant amount to the consumer in installments and/or the period for the refund amount to be reflected on the credit card exceeding 10 days does not constitute a violation of this article. The BUYER declares and accepts that they understand this issue and have no objection.
4.13. Pursuant to Article 16, paragraph 4 of the Regulation on Distance Contracts numbered 29188, which entered into force on 27.02.2015, in cases where the performance of the goods or services subject to the order becomes impossible, the seller or provider is obliged to notify the consumer in writing or via a permanent data storage device within three days from the date it learns of this situation, and to refund all collected payments, including delivery costs if any, within a maximum of ten days from the date of notification.
4.14. In cases where the product subject to the order cannot be supplied for various reasons, etc., if the purchase was made with a credit card and in installments, the SELLER will pay the product price to the Bank in a single payment. However, the Bank may pay the relevant amount to the Consumer in installments, and/or the period for the amount to be reflected on the credit card may exceed 10 days. For wire transfer/EFT or cash on delivery options, the refund will be made by requesting the Consumer's bank account information and performing a wire transfer or EFT to the account specified by the Consumer (the account must be in the name of the person on the invoice address or the user member).
ARTICLE 5) RIGHT OF WITHDRAWAL
The BUYER has the right to exchange the purchased product/s for a different product from the same product group and/or to withdraw from the contract within 14 days from the delivery date, provided that the product has not been used, in accordance with Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, etc.
The period for the right of withdrawal starts on the day the contract is concluded for service performance contracts; for goods delivery contracts, it starts on the day the consumer or a third party designated by the consumer takes delivery of the goods. However, the consumer may also exercise their right of withdrawal within the period between the conclusion of the contract and the delivery of the goods.
Notifications regarding the right of withdrawal, change and/or refund transactions, and other notifications regarding the contract can be sent to the seller using the seller's contact information specified above.
To exercise the right of withdrawal, notification must be made to the SELLER by phone or email within 14 (fourteen) days, and the product must not fall within the scope of Article 15 of the Regulation on Distance Contracts, titled "Exceptions to the Right of Withdrawal," published in the Official Gazette on 27.11.2014, and must be suitable for resale by the SELLER.
The product/s sold within the scope of this contract fall within the scope of Article 15 of the Regulation on Distance Contracts, titled "Exceptions to the Right of Withdrawal," and the BUYER declares and accepts that they are aware of and understand this matter.
In case the right of withdrawal is exercised:
a) For the change and/or refund process to begin, the BUYER must contact the SELLER by phone or email at iletisim@ahlatcikuyumculuk.com.tr, which are the communication channels specified in this agreement, and obtain a return tracking or return exchange number for the refund process.
b) To complete the refund process, the BUYER must fill out the return-exchange form sent with the return tracking number and send the product securely via cargo to the SELLER's address specified in this agreement. Along with the product, the product's box, packaging, product warranty certificate, invoice, any standard accessories, and other gifted products must also be delivered complete and undamaged. The cargo costs incurred at this stage belong to the SELLER. Refund transactions are not carried out for products sent without an invoice and warranty certificate; in such a case, the product will not be accepted and will be sent back.
c) Products made or modified by special order (products whose size has been changed according to the customer's request, products with special inscriptions, 14 carat and diamond rings made to special measurements, all products with names or letters written on them, and all 22 carat products are definite orders and cannot be returned) will not be accepted for return. The returned product must be completely undamaged and unused. Products that have been scratched, damaged in any way, physically altered, or have undergone structural and textural degradation will definitely not be accepted for return. Returns of orders from which the security label on the products has been removed are not accepted; in case of return of products with the security label removed, the cargo will be sent directly back to the buyer. After the product is examined by our experts, if no damage or degradation is detected, the return process will be initiated.
d) In the event that the return and exchange conditions are met, the transactions will only be carried out by the internet store for products purchased from the online store (website).
e) The product price will be refunded to the BUYER in the same way it was paid, within 10 (ten) days following the exercise of the right of withdrawal and the product's arrival at the seller. This period does not exceed 10 days for payments made via WIRE TRANSFER/EFT, while for consumers who opted for installment payment on their credit card at the time of purchase, the refund process will still be made to the bank in a single payment, and the bank's payment of the relevant amount to the consumer in installments and/or the period for the refund amount to be reflected on the credit card exceeding 10 days does not constitute a violation of this article. The BUYER declares and accepts that they understand this issue and have no objection.
ARTICLE 6) CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
The right of withdrawal cannot be exercised in the following cases:
a) Contracts relating to goods or services whose price varies depending on fluctuations in financial markets and which are outside the control of the seller or provider.
b) Contracts relating to goods prepared in line with the consumer's wishes or personal needs.
c) Contracts relating to the delivery of goods that are perishable or whose expiration date may pass.
d) Contracts relating to the delivery of goods from which protective elements such as packaging, tape, seal, package have been opened after delivery, and whose return is not suitable for health and hygiene reasons.
e) Contracts relating to goods that are mixed with other products after delivery and cannot be separated due to their nature.
f) Contracts relating to books, digital content and computer consumables supplied in a tangible medium if protective elements such as packaging, tape, seal, package have been opened after delivery.
g) Contracts relating to the delivery of periodicals such as newspapers and magazines, excluding those provided under a subscription contract.
h) Contracts relating to accommodation, goods transport, car rental, food and beverage supply, and leisure activities that must be performed on a specific date or period.
i) Contracts relating to services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.
j) Contracts relating to services whose performance has started with the consumer's consent before the end of the right of withdrawal period.
ARTICLE 7) WARRANTY CONDITIONS:
Products purchased from www.ahlatcikuyumculuk.com.tr are guaranteed by the SELLER for 1 year. In case of any manufacturing defect in the product during the usage period, Ahlatcı Kuyumculuk guarantees to repair or replace the product with a new one. Physical damage caused by user errors is not covered by the warranty.
To protect the product from usage errors and to get information about product maintenance, you can review the "Product User Manual" that comes with the product.
ARTICLE 8) RESOLUTION OF DISPUTES
If the BUYER has a complaint regarding their order and/or the product subject to their order and/or any matter related to their order, they can convey their complaints to the SELLER via the contact information specified above. Submitted complaint applications will be recorded, evaluated and tried to be resolved by authorized units, and feedback will be provided as soon as possible. In addition, the BUYER can apply to the consumer arbitration committee or consumer court at the place where they purchased the goods or services or where they reside, within the monetary limits determined by the T.C. Ministry of Customs and Trade every year in December, regarding their complaints and objections.
ARTICLE 9) DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults on transactions made with a credit card, they will pay interest within the framework of the credit card agreement made with the card-issuing bank and will be responsible to the bank. In this case, the relevant bank may resort to legal remedies; it may demand the resulting expenses and attorney's fees from the BUYER, and in any case, if the BUYER defaults on their debt, the BUYER agrees to pay the SELLER's loss and damage incurred due to the delayed performance of the debt.
ARTICLE 10) NOTIFICATIONS AND EVIDENCE AGREEMENT
All correspondence between the Parties under this Agreement, except for mandatory cases specified in the Law, will be conducted via e-mail. The BUYER accepts, declares, and undertakes that in disputes arising from this Agreement, AHLATCI KUYUMCULUK SANAYİ VE TİCARET ANONİM ŞİRKETİ's official books and commercial records, and the electronic information and computer records kept in its own database and servers, will constitute binding, conclusive, and exclusive evidence, and that this article constitutes an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure.
ARTICLE 11) EFFECTIVENESS
This Agreement, consisting of 11 (eleven) articles, has been read by the Parties, concluded by the BUYER's electronic approval, and entered into force immediately.
ARTICLE 1) PARTIES
This Agreement has been signed between the parties below within the terms and conditions specified below.
SELLER
Commercial Title : AHLATCI KUYUMCULUK SANAYİ VE TİCARET A.Ş.
Address : GÜLABİBEY MAHALLESİ EĞRİDERE SOKAK NO:17, 19100
MERKEZ / ÇORUM
Mersis Number : 0010063331300001
Phone : 444 01 86
E-mail : iletisim@ahlatcikuyumculuk.com.tr
BUYER
Name – Surname :
Address :
Phone :
E-mail :
‘BUYER’; (hereinafter referred to as "BUYER" in the contract)
‘SELLER’; (hereinafter referred to as "SELLER" in the contract)
ARTICLE 2) SUBJECT OF THE AGREEMENT
This Distance Sales Agreement ("Agreement") has been prepared in accordance with the Law on Consumer Protection and the Regulation on Distance Contracts. The parties to this Agreement acknowledge and declare that they are aware of and understand their obligations and responsibilities arising from the Law on Consumer Protection and the Regulation on Distance Contracts under this Agreement.
The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection and the Regulation on Distance Contracts, regarding the sale and delivery of goods/services with the characteristics specified in this agreement, which the BUYER has ordered electronically for the purchase of products belonging to the SELLER via www.ahlatcikuyumculuk.com.tr or other domain names associated with the offered service ("Website").
ARTICLE 3) BASIC CHARACTERISTICS AND PRICE OF THE GOODS SUBJECT TO THE AGREEMENT
The type and kind, quantity, brand/model, color of the Product/Products, and the sales price including taxes and delivery information are as follows:
Payment Method and Plan: Via online virtual POS application with ..........Bank credit card .... monthly payments of .... (in words ..............................................) TL / upfront payment of ........... TL
Accrued Interest Rate: .......
Interest rate used in interest calculation: % ...
Shipments will begin within a maximum of 20 business days following the order. Shipment will be completed within a maximum of 30 days.
Delivery Address:
Persons to be Delivered To:
1.
2.
Invoice Address:
ARTICLE 4 - GENERAL PROVISIONS
4.1. The BUYER declares that they have read and understood the preliminary information on the Website regarding the basic characteristics of the product subject to the contract, the sales price including all taxes and the payment method, the delivery and that the costs thereof will be borne by the BUYER unless otherwise stated, the delivery period, and the full commercial title, open address, and contact information of the SELLER, that they have received correct and complete information about the conditions for exercising the right of withdrawal, and that they have given the necessary confirmation electronically.
The BUYER may submit their requests and complaints using the communication channels specified above. Complaints and requests will be answered by the SELLER's customer services as soon as possible.
The BUYER, by confirming this contract electronically, confirms that before the conclusion of distance contracts, they have received correct and complete information from the SELLER regarding the title, address, contact information, MERSIS number, basic features of the ordered products, the sales price of the products including all taxes, payment and delivery information, and the right of withdrawal and the procedures and conditions for exercising the right of withdrawal.
4.2. The product subject to the contract is delivered to the BUYER or to the person/organization at the address indicated by the BUYER within the period specified in the preliminary information on the Website and in this contract, depending on the distance of the BUYER's place of residence, provided that it does not exceed 30 (thirty) days from the order date for each product.
The delivery costs of the product subject to the contract belong to the BUYER. If the SELLER declares on the website that the delivery fee will be covered by them, the delivery costs will belong to the SELLER. The delivery of the goods is made within the promised period after the SELLER's stock is available and the payment is made. If for any reason the BUYER does not pay the price of the Goods/Services or the payment made is canceled in the bank records, the SELLER is deemed to be relieved of the obligation to deliver the Goods/Services.
4.3. If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the refusal of delivery by the person/organization to be delivered to.
4.4. The SELLER cannot be held responsible for the non-delivery of the ordered product to the BUYER due to any problems encountered by the cargo company during the delivery of the product to the BUYER.
4.5. The SELLER is responsible for delivering the product subject to the contract sound, complete, in accordance with the qualifications specified in the order, and with guarantee certificates and user manuals, if any.
4.6. The BUYER will inspect the product subject to the contract before taking delivery. If the BUYER takes delivery of a damaged or defective product, such as one that is damaged, broken, or has torn packaging, the responsibility rests entirely with the BUYER. The product received by the BUYER from the cargo company employee will be deemed to be undamaged and sound. After delivery, the responsibility for the product and any damage belongs to the BUYER.
4.7. In case of error in product price, product description, product specifications, etc. due to technical errors or material errors during the offering of the product for sale on the Website, the SELLER reserves the right to cancel the order and refund the collected amounts to the BUYER in accordance with the provisions of the relevant legislation.
4.8. Due to the handmade nature of the products offered on the www.ahlatcikuyumculuk.com.tr Website and the varying ring sizes ordered, there may be a difference of ± 10% in weight, length, width, etc. after production.
4.9. If the SELLER cannot fulfill its contractual obligations due to the impossibility of fulfilling the product or service subject to the order, it shall notify the BUYER in writing or via a permanent data storage device within three days from the date it learns of this situation and shall refund all collected payments, including delivery costs if any, within a maximum of ten days from the date of notification.
4.10. The SELLER reserves the right to supply different products of equal quality and price with the BUYER's consent in order to fulfill the contractual performance obligation in the event that the ordered product and/or service becomes impossible to fulfill at the end of the campaign period.
4.11. If the relevant bank or financial institution does not pay the product price to the SELLER due to the unauthorized or unlawful use of the BUYER's credit card, debit card, and/or other payment systems offered on the Website by unauthorized persons after the delivery of the product, in a manner not attributable to the BUYER's fault, the BUYER is obliged to return the relevant product to the SELLER within 3 (three) days, provided that it has been delivered to the BUYER. In this case, the shipping costs belong to the BUYER.
4.12. If the SELLER cannot deliver the product subject to the contract within the due period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation or interruption of transportation, the SELLER is obliged to notify the BUYER of this situation. In this case, the BUYER has the right to cancel the order and terminate the contract. In the event of termination of the contract, the SELLER is obliged to refund all collected payments, including delivery costs if any, to the BUYER in cash and in one lump sum within 10 (ten) days following the notification of termination. If the consumer used the installment option on a credit card at the time of purchase, the refund process will still be made to the bank in a single payment, and the bank's payment of the relevant amount to the consumer in installments and/or the period for the refund amount to be reflected on the credit card exceeding 10 days does not constitute a violation of this article. The BUYER declares and accepts that they understand this issue and have no objection.
4.13. Pursuant to Article 16, paragraph 4 of the Regulation on Distance Contracts numbered 29188, which entered into force on 27.02.2015, in cases where the performance of the goods or services subject to the order becomes impossible, the seller or provider is obliged to notify the consumer in writing or via a permanent data storage device within three days from the date it learns of this situation, and to refund all collected payments, including delivery costs if any, within a maximum of ten days from the date of notification.
4.14. In cases where the product subject to the order cannot be supplied for various reasons, etc., if the purchase was made with a credit card and in installments, the SELLER will pay the product price to the Bank in a single payment. However, the Bank may pay the relevant amount to the Consumer in installments, and/or the period for the amount to be reflected on the credit card may exceed 10 days. For wire transfer/EFT or cash on delivery options, the refund will be made by requesting the Consumer's bank account information and performing a wire transfer or EFT to the account specified by the Consumer (the account must be in the name of the person on the invoice address or the user member).
ARTICLE 5) RIGHT OF WITHDRAWAL
The BUYER has the right to exchange the purchased product/s for a different product from the same product group and/or to withdraw from the contract within 14 days from the delivery date, provided that the product has not been used, in accordance with Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, etc.
The period for the right of withdrawal starts on the day the contract is concluded for service performance contracts; for goods delivery contracts, it starts on the day the consumer or a third party designated by the consumer takes delivery of the goods. However, the consumer may also exercise their right of withdrawal within the period between the conclusion of the contract and the delivery of the goods.
Notifications regarding the right of withdrawal, change and/or refund transactions, and other notifications regarding the contract can be sent to the seller using the seller's contact information specified above.
To exercise the right of withdrawal, notification must be made to the SELLER by phone or email within 14 (fourteen) days, and the product must not fall within the scope of Article 15 of the Regulation on Distance Contracts, titled "Exceptions to the Right of Withdrawal," published in the Official Gazette on 27.11.2014, and must be suitable for resale by the SELLER.
The product/s sold within the scope of this contract fall within the scope of Article 15 of the Regulation on Distance Contracts, titled "Exceptions to the Right of Withdrawal," and the BUYER declares and accepts that they are aware of and understand this matter.
In case the right of withdrawal is exercised:
a) For the change and/or refund process to begin, the BUYER must contact the SELLER by phone or email at iletisim@ahlatcikuyumculuk.com.tr, which are the communication channels specified in this agreement, and obtain a return tracking or return exchange number for the refund process.
b) To complete the refund process, the BUYER must fill out the return-exchange form sent with the return tracking number and send the product securely via cargo to the SELLER's address specified in this agreement. Along with the product, the product's box, packaging, product warranty certificate, invoice, any standard accessories, and other gifted products must also be delivered complete and undamaged. The cargo costs incurred at this stage belong to the SELLER. Refund transactions are not carried out for products sent without an invoice and warranty certificate; in such a case, the product will not be accepted and will be sent back.
c) Products made or modified by special order (products whose size has been changed according to the customer's request, products with special inscriptions, 14 carat and diamond rings made to special measurements, all products with names or letters written on them, and all 22 carat products are definite orders and cannot be returned) will not be accepted for return. The returned product must be completely undamaged and unused. Products that have been scratched, damaged in any way, physically altered, or have undergone structural and textural degradation will definitely not be accepted for return. Returns of orders from which the security label on the products has been removed are not accepted; in case of return of products with the security label removed, the cargo will be sent directly back to the buyer. After the product is examined by our experts, if no damage or degradation is detected, the return process will be initiated.
d) In the event that the return and exchange conditions are met, the transactions will only be carried out by the internet store for products purchased from the online store (website).
e) The product price will be refunded to the BUYER in the same way it was paid, within 10 (ten) days following the exercise of the right of withdrawal and the product's arrival at the seller. This period does not exceed 10 days for payments made via WIRE TRANSFER/EFT, while for consumers who opted for installment payment on their credit card at the time of purchase, the refund process will still be made to the bank in a single payment, and the bank's payment of the relevant amount to the consumer in installments and/or the period for the refund amount to be reflected on the credit card exceeding 10 days does not constitute a violation of this article. The BUYER declares and accepts that they understand this issue and have no objection.
ARTICLE 6) CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
The right of withdrawal cannot be exercised in the following cases:
a) Contracts relating to goods or services whose price varies depending on fluctuations in financial markets and which are outside the control of the seller or provider.
b) Contracts relating to goods prepared in line with the consumer's wishes or personal needs.
c) Contracts relating to the delivery of goods that are perishable or whose expiration date may pass.
d) Contracts relating to the delivery of goods from which protective elements such as packaging, tape, seal, package have been opened after delivery, and whose return is not suitable for health and hygiene reasons.
e) Contracts relating to goods that are mixed with other products after delivery and cannot be separated due to their nature.
f) Contracts relating to books, digital content and computer consumables supplied in a tangible medium if protective elements such as packaging, tape, seal, package have been opened after delivery.
g) Contracts relating to the delivery of periodicals such as newspapers and magazines, excluding those provided under a subscription contract.
h) Contracts relating to accommodation, goods transport, car rental, food and beverage supply, and leisure activities that must be performed on a specific date or period.
i) Contracts relating to services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.
j) Contracts relating to services whose performance has started with the consumer's consent before the end of the right of withdrawal period.
ARTICLE 7) WARRANTY CONDITIONS:
Products purchased from www.ahlatcikuyumculuk.com.tr are guaranteed by the SELLER for 1 year. In case of any manufacturing defect in the product during the usage period, Ahlatcı Kuyumculuk guarantees to repair or replace the product with a new one. Physical damage caused by user errors is not covered by the warranty.
To protect the product from usage errors and to get information about product maintenance, you can review the "Product User Manual" that comes with the product.
ARTICLE 8) RESOLUTION OF DISPUTES
If the BUYER has a complaint regarding their order and/or the product subject to their order and/or any matter related to their order, they can convey their complaints to the SELLER via the contact information specified above. Submitted complaint applications will be recorded, evaluated and tried to be resolved by authorized units, and feedback will be provided as soon as possible. In addition, the BUYER can apply to the consumer arbitration committee or consumer court at the place where they purchased the goods or services or where they reside, within the monetary limits determined by the T.C. Ministry of Customs and Trade every year in December, regarding their complaints and objections.
ARTICLE 9) DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults on transactions made with a credit card, they will pay interest within the framework of the credit card agreement made with the card-issuing bank and will be responsible to the bank. In this case, the relevant bank may resort to legal remedies; it may demand the resulting expenses and attorney's fees from the BUYER, and in any case, if the BUYER defaults on their debt, the BUYER agrees to pay the SELLER's loss and damage incurred due to the delayed performance of the debt.
ARTICLE 10) NOTIFICATIONS AND EVIDENCE AGREEMENT
All correspondence between the Parties under this Agreement, except for mandatory cases specified in the Law, will be conducted via e-mail. The BUYER accepts, declares, and undertakes that in disputes arising from this Agreement, AHLATCI KUYUMCULUK SANAYİ VE TİCARET ANONİM ŞİRKETİ's official books and commercial records, and the electronic information and computer records kept in its own database and servers, will constitute binding, conclusive, and exclusive evidence, and that this article constitutes an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure.
ARTICLE 11) EFFECTIVENESS
This Agreement, consisting of 11 (eleven) articles, has been read by the Parties, concluded by the BUYER's electronic approval, and entered into force immediately.
