GDPR

KVKK Clarification Text

Data Controller

This Clarification Text on the Protection and Processing of Personal Data ("Clarification Text") has been prepared as a "Data Controller" within the scope of the Personal Data Protection Law No. 6698 ("Law") and the Regulation on the Procedures and Principles for Fulfilling the Obligation to Inform.

Trade Name: DİMETRİBE KUYUMCULUK SANAYİ VE TİCARET A.Ş.
Address: Gülabibey Mahallesi, Eğridere Sokak, No:17 İç Kapı No:18, Merkez/Çorum
Email: hello@dimetribeshop.com

Your personal data such as your name, surname, email address, phone number, address information, IP address, membership information if you become a member, and shopping/order information, which you have provided to our company, are processed fully or partially automatically or by non-automatic means as part of a data recording system, in accordance with the Law and relevant legislation.

Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

-Providing and delivering our products and services to you,
-Promoting, diversifying, and developing our products and services,
-Providing after-sales support services,
-Contacting you regarding the products and services you have purchased/will purchase,
-Carrying out membership processes and enabling you to benefit from membership rights,
-Answering questions and requests regarding customer records,
-Carrying out new product and service development activities,
-Offering buy-back options for products to customers,
-Ensuring a certain quality standard,
-Fulfilling obligations undertaken pursuant to the contracts we have entered into,
-Conducting marketing analysis studies,
-Carrying out marketing, advertising, and personalized display activities tailored to your specific preferences and interests,
-Planning and executing advertising, promotion, and campaign processes,
-Creating invoice and accounting records,
-Implementing loyalty programs for products and services,
-Managing customer relationship processes and activities aimed at customer satisfaction,
-Tracking and evaluating your requests, suggestions, and complaints,
-Improving user experience on our website,
-With your consent, carrying out electronic and other commercial communications within the scope of membership programs and applications (including Meta and Google platforms; communication activities via SMS and WhatsApp),
-Conducting analysis and internal reporting activities,
-Ensuring transaction security,
-Fulfilling our legal obligations arising from legislation.

Parties to Whom Your Personal Data Is Transferred and Purposes of Transfer

Your personal data may be shared with our business partners (e.g. email service providers, marketing/advertising agencies, etc.), suppliers, affiliates, shareholders, group companies, audit firms, payment service providers located within and outside the country, and legally authorized public institutions and private persons, in accordance with the basic principles of the Law and within the scope of the processing purposes stated above. These shares will be made for purposes in accordance with the personal data processing conditions specified in Articles 8 and 9 of the Law.

Method of Collecting Your Personal Data and Legal Basis

Your personal data may be collected in an auditory, electronic, or written format during the membership process on our website www.dimetribeshop.com, during order processing if you place an order without being a member of our site, during applications made directly to our Company or to organizations that our Company receives support services from, both domestically and internationally, to benefit from the products and services offered by our Company, during calls made to the call center owned or serviced by our Company, during transactions carried out in our physical stores (if any), and during product/service certification and warranty registration.

Furthermore, your personal data may be processed based on the following legal reasons stipulated in Article 5 of the Law. In accordance with the Law, if the conditions listed below are met, your personal data may be processed without seeking your explicit consent:

-Explicitly foreseen in the laws,
-Being directly related to the establishment or performance of a contract, and the processing of personal data belonging to the parties of the contract being necessary,
-Being mandatory for the data controller to fulfill its legal obligation,
-Data processing being mandatory for the establishment, exercise, or protection of a right,
-Data processing being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.

We would like to state that in cases where the personal data processing conditions listed above are not present, your explicit consent is obtained for all data processing activities, and your personal data will not be processed without explicit consent.

Personal Data Retention Period

Your personal data will be stored for the retention periods specified in the relevant legal legislation, or, if no period is specified in the relevant legal legislation, in accordance with our Company's practices and the customs of commercial life, or for the period required by the aforementioned processing purposes. After this period, your data will be deleted, destroyed, or anonymized in accordance with Article 7 of the Personal Data Protection Law.

 

Rights of the Personal Data Owner

In accordance with Article 11 of the KVKK Law, you can make the following requests regarding your personal data by applying to our Company:

a) Learning whether your personal data is processed,
b) Requesting information if your personal data has been processed,
c) Learning the purpose of processing your personal data and whether they are used in accordance with their purpose,
d) Learning the third parties to whom your personal data is transferred, domestically or abroad,
e) Requesting the rectification of your personal data if it is incomplete or incorrectly processed, and requesting that the correction made in this context be notified to third parties to whom your personal data has been transferred,
f) Requesting the deletion, destruction, or anonymization of your personal data if the reasons requiring their processing cease to exist, and requesting that the process carried out in this context (deletion/destruction/anonymization) be notified to third parties to whom your personal data has been transferred,
g) Objecting to the emergence of a result against you by analyzing your processed data exclusively through automatic systems,
h) Requesting compensation for damages if you suffer damage due to unlawful processing of your personal data.

You can submit your requests regarding the above rights, together with documents verifying your identity, in writing to our address Gülabibey Mah. Eğridere Sk. No:17 İç Kapı No:18 Merkez/Çorum or by secure electronic signature to our registered email address hello@dimetribeshop.com. Your request will be finalized free of charge within 30 (thirty) days from the date it reaches us, in accordance with the Communiqué on the Procedures and Principles for Application to the Data Controller. If your application is rejected, the reason for rejection will be notified to you in writing or electronically.

Note: This Clarification Text may be updated as needed in accordance with the legislation, and the current version will be published on our company's website. Additionally, if you require detailed information on the protection of your personal data, you can contact us through the communication channels above.